FAQs

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  • How do I send instruments?

    To send instruments for sharpening please ensure they are sterilised and are securely wrapped. For most people this means wrapping in bubble wrap and placing in a jiffy bag or box. Please also ensure that a return/invoice address is enclosed with them.

  • How long is the process?

    Instruments need to be with us for 2 working days. This does not include the day they arrive

  • What if an instrument can't be sharpened?

    If an instrument cannot be sharpened it will be tagged and an advice note will be sent to explain why.

  • Cost and payment methods

    The cost is £3.00 per point (£6.00 per double ended instrument) and £6.00 per Elevator/Luxator and £8.00 return postage

    Your  invoice is with your returned instruments we only send a copy to the practice.

    It is the responsibility of the practice to ensure that a copy is sent to their accounts dept for payment.

    Payment is made either by cheque or bank transfer , we do not take payment over the phone